FREQUENTLY ASKED QUESTIONS

PROPERTY MANAGEMENT

Q: Is it true that I have to put a bracket on my A/C?
A: Yes. According to Local Law 11 of the City of New York a bracket must be installed on all apartment air conditioners or there will be a $300.00 fine.  Is your A/C being held up by a standard bracket?  If not, please contact the Hope Maintenance Department at: 212-860-8821, Ext. 6872

Q. What is Recertification?
A. The process by which a tenant provides the property management team with paperwork that verifies his/her annual household income.

Q. When is it time to recertify?
A.  The recertification compliance is requested 120 days (4 months) prior to anniversary of your lease.
 
Q
: When I recertify will my rent increase?
A: No, FAILURE to recertify means you will LOSE your rent subsidy and your apartment rent will increase to the non regulatory rate. 
                                                  
Q. Why is completing my recertification so important?
A. It’s important because this assists the property management team in maintaining records that will help the building/apartment you live in keep the ‘tax credit’ that allows your rent to stay affordable.  If Hope fails to receive a tax credit towards your apartment / building your rent will go up. This is independent of your income. If you’re due to recertify please contact property management : 212-860-8821 Ext. 122.

ECONOMIC DEVELOPMENT

Q. Why shop locally?
A. Your local independent business owners are your friends and neighbors. Your kids go to school together, and you want the best for your community. When you shop in East Harlem, you’re supporting local entrepreneurs. When you eat at local restaurants you’re not only getting a great meal, you are supporting small business

Q. Is there a way that I can contribute to the local economy?
A.
Yes there is! Did you know that if every family in the country spent just $10 a month with a locally-owned, independent business instead of a national chain, over $9.3 billion* would be directly returned to local economies?  That means better schools, better roads, more support for police, fire and rescue departments and stronger local economies.*Data provided by www.independentwestand.org

ARTS & CULTURE

Q.When are the community gardens open?
A. Our community gardens open in April and close in October. During this time they are open for public use from Monday to Friday, 8AM to 4PM.  

Q. Am I able to help in the beautification of Hope's gardens?
A. Yes, if you are interested in volunteering to assist our gardner with beautifying the gardens please click here to fill out a volunteer form or you may call 212-860-8821, Ext. 162.

Q. How can I assist in keeping Hope gardens available to the public?
A. Gardens can be expensive to maintain. If you are interested in contributing to the operating costs Hope's gardens, you may consider making a financial contribution. If you would like to more about how you can make a contribution, please call: 212-860-8821, Ext. 123. or email info@hopeci.org.

Q. What should I do, if I am interested in volunteering for an Arts & Culture event?
A. If you would like to volunteer for any of Hope's Arts & Culture event please click here.

Q. I am an artist and would like to perform at an Arts & Culture event, who should I contact?
A. Please feel free to contact 212-860-8821, Ext. 162, Monday through Friday, between 9a.m. and 5 p.m.